Ordering Information and General Policies

How to order, Terms, Product Warranty & Money-Back Guarantee

How To Order. You can conveniently order many products via our secure online shopping cart. For products where no shopping cart is available, you may use our Custom Order and Secure Credit Card Submit Page. Orders are also accepted via e-mail, fax, phone or regular mail. To place an order simply send an email with part # and/or item description, name/address and payment information to:

CENTRUM SOUND SYSTEMS 572 La Conner Drive Sunnyvale CA 94087
Phone: 408-736-6500 Fax: 408-736-6552

Terms and Shipping. We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER. Purchase orders are accepted from Federal, State and Local governments. Orders for stock items are usually shipped within one business day. No charges will be made to a credit card until the merchandise is actually shipped. All merchandise shipped from Centrum Sound is shipped via ground service unless otherwise requested by customer. Non-stock items may be drop-shipped directly from manufacturer.

30 Day Money-Back Guarantee. Centrum Sound offers a 30-day money back guarantee on all standard products and accessories ordered through the shopping cart unless, otherwise stated. Shipping charges for other than UPS ground service are non-refundable. Custom products and special orders based on customer request, may be non-refundable or subject to a re-stocking fee as shall be stated on official quotation. Equipment must be returned in original boxes and a Return Authorization (RA) number must be obtained prior to returning merchandise. The RA number can be obtained by calling Centrum Sound at 408.736.6500 (PST) or via email to sales@centrumsound.com.

Product Warranty. All products are covered by original Manufacturer's Limited Warranty. All repair service except PhonicEar A/S (Oticon Denmark) is handled by original manufacturer. PhonicEar A/S (Oticon Denmark) products are warranted against defects in workmanship for a period of 12 months from date of sale to consumer. During this period Centrum Sound agrees to repair or, at our option, replace any defective unit without charge for parts or labor. This warranty does not cover peripheral accessories such as cords, loops, microphones, earphones, batteries, battery adapters, patch cords, connectors or plugs. Accessories are warranted to be free from defect upon arrival to the customer. Defects must be reported within ten days from delivery in order to qualify for replacement.